FAQ's

FAQ's
How do I get started?
Request a free welcome kit. It’s that simple.
How long does it take?
Generally we aim for a weekly turnaround however it depends on your location and other logistical issues that may arise with the courier.
I want to pin and send my garment myself without waiting for the welcome kit.
You’re most welcome. Please email us on hello (AT) hemsonline.com.au so we can ensure you’re all set.
Where is my garment altered?
At Yvonne’s Originals which is a well established and trusted dressmaking and clothing alterations business at Stockland Shopping Center, Burleigh Heads, QLD.
Do I pay upfront?
No. We will only invoice you after the items have been received from our end and fully altered. After payment has been confirmed your garment is dispatched.
Do I have to pay for postage?
For a limited time return postage to us will be free. A prepaid return postage bag is sent out to you in the welcome kit. The initial welcome kit will always be sent free of charge.
I have other clothes that need altering not just a hem.
Please email us for a quote on hello (AT) hemsonline.com.au
Do you take bulk or corporate orders?
Yes. Send us a message to hello (AT) hemsonline.com.au for a quote.
Can’t I just visit my local clothing alterations shop?
Yes, there’s nothing stopping you. We cater for people that are remote or are perhaps restricted from travel.
I need more help or have questions
Feel free to email us at hello (AT) hemsonline.com.au.